No Hassle Returns
You will be 100% satisfied with your purchase from us!
In the unlikely event that you are not satisfied with the product(s) you purchase from www.drswiftadulttoys.com, you can have the confidence that you can return or exchange the item within 15 days of purchase for a full refund less a 20% restocking fee (or $4.50 which ever is the bigger amount) for each item in your order and the actual shipping charges that were incurred. Please Note that that Defective Items are replaced without any charge.
In order to qualify for our Return Policy, we require you to call us within 15 days of purchase to get a RMA (Return Merchandise Authorization) number which is required to return an item.
All returned items to www.drswiftadulttoys.com must be in unused and undamaged condition. Product in damaged, used or scratched condition will not be applicable for refund. Item must also be packaged in the original manufacturer's box. All of the products parts, accessories, registration cards, etc must be returned for full credit.
Your refund or exchange will be processed within 1 or 2 weeks after your merchandise is received and inspected.
If there is some technical problem with an item that has been used, then please return it to the manufacturer for repair/replacement. We do not hold responsibility of used items.
**IMPORTANT NOTE** The actual shipping cost you must pay to return an item to us may not match our flat promotional shipping rates or free shipping promotion. For example, we may ship an item to you for free, but the actual shipping cost is what will be deducted from your credit will be $10.50. Similarly if you order more than 2 items and want to return one of them the actual shipping cost to ship the item will be deducted.
What should I do if there is a problem with the merchandise that I ordered?
Please don't do anything. Just give us a call as soon as possible at our Toll Free Number 1-877-301-8633 and we will help you solve the problem.
We ship every thing new, but if somehow there is a problem with the product, we will happily replace it with a brand new one. But if you want to return the product and not replace it, then the 15% restocking fee and any shipping charges that were incurred will be deducted from your credit.
How to Return a Product to DrSwiftAdultToys.com
In the unlikely event you are required to return a product to DrSwiftAdultToys.com follow these instructions:
1. Contact us to receive a RMA (Return Merchandise Authorization) number. An RMA is required to process a return. Returns without authorization are subject to refusal .
2. Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork. Missing paperwork or parts will result in extra charge. You may be required to place the manufacturer's box in a sturdier, shipping quality box.
3. Return the product via UPS or other insured shipping provider. It is recommended that you insure the package and obtain a tracking number as DrSwiftAdultToys.com is not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price.
4. Place a shipping label on the box and return the product to the address given below. Please remember to include your RMA number on the shipping label. Do not write directly on the manufacturer's box- please use a shipping label so that the box may be reused. A box replacement charge will apply if the box is written upon.
5. Ship the Package to the following Address
Dr. Swift Novelties
5530 Corbin Ave Suite 170
Tarzana, CA 91356
6. After we receive your package, It will take 1-2 business days to refund your money.
If you have any questions about returning a product, please contact us.
Can I exchange an item with something else?
Yes. Please place a new order for the item you want on our website. Your new item will be shipped to you. You have to return the unwanted item back to us for refund back to your credit card. Our Return Policy Rules apply to the returned item.